School of Management MBA Faculty
Gina Abudi has more than 25 years of experience providing management consulting services and training/educational programs for primarily mid-to-large-sized global organizations.
Abudi is president of Abudi Consulting Group, LLC, a woman-owned small business. As lead facilitator, consultant, and change leader, Abudi has led a number of projects, including 360 assessments, cultural assessments, change management initiatives, facilitation of team meetings and executive strategic planning sessions, facilitation of sessions with executives to solve business issues, and development of mentoring and onboarding programs.
MBA, General Management, Simmons University
B.A., Spanish, Montclair State University
Christopher Benestad teaches courses in managerial statistics and data-driven decision-making. He lives in Northborough with his wife, Kelly, and three children, James, Matthew, and Isabel. He enjoys teaching, coaching, spending time with family, and running with friends.
M.Ed., Math Education, Worcester Polytechnic Institute
B.S., Finance, University of Scranton
Associate Professor of Management
Mary-Ellen Boyle teaches Foundations of Management and the Art and Science of Management. She is an award-winning educator who has received the Best Faculty Award and the MBA Teaching Award. She also previously served as associate provost and dean of the college at Clark University.
Professor Boyle’s research interests include organizational and social change, especially with regard to the role played by liberal education; corporate citizenship; university-community partnerships; and the arts. She is the author of The New Schoolhouse: Literacy, Managers, and Belief and has published in journals such as Global Liberal Education, Gateways: International Journal of Community Research and Engagement, the Journal of Poverty, The Journal of Academic Ethics, and the Journal of Corporate Citizenship.
Ph.D., Sociology, Boston College
MBA, Carroll School of Management, Boston College
B.A., American Studies, Yale University
Keith S. Coulter
Keith S. Coulter teaches courses in marketing strategy, pricing, consumer behavior, advertising, social media marketing, and more. His research looks at behavioral pricing, which involves examining the influence of psychological and subjective factors (e.g., location of a price on a page) on numerical perceptions. He has guest edited Management Research Review and published in Psychology and Marketing, Journal of the Academy of Marketing Science, Journal of the Marketing Research, Journal of Marketing, among many others.
Professor Coulter has been named “Professor of the Year” and won the “Course of the Year” award.
Ph.D., Business Administration, University of Connecticut
MBA, Arizona State University
M.S., Exercise Physiology, University of Colorado
B.A., Psychology, University of Miami
Associate Professor of Practice
John Dobson’s mantra is to help students make a living around their passion.
He is the founder of the DYME institute, which uses problem-based learning approaches to help students develop their entrepreneurial skills.
Prior to joining academia, Professor Dobson was a successful entrepreneur. He started his own venture as an undergraduate student, so he understands the challenges of launching a successful business. The business focused on connecting indigenous producers to global markets to improve livelihoods and markets. After selling his business, he transitioned into academia to help develop the next generation of entrepreneurs.
Professor Dobson teaches and travels widely and has taught at various global settings such as; Colombia, Mexico, China, Peru, Honduras, Spain, France, Malaysia, Nepal, the United Kingdom, and Canada. He conducts multiple service-learning trips to help marginalized communities use entrepreneurial skills to improve their lot in life. He is currently developing a prison entrepreneurship program to help returning citizens become productive members of society.
Professor Dobson has published a number of articles and books designed to help nascent entrepreneurs develop their ideas into entrepreneurial opportunities. His current project involves developing online teaching and learning material to give small-scale producers in developing countries access to world-class education through the development of online learning materials.
Ph.D., The University of Manchester, UK
M.Sc., London School of Economics
Certificate in International Business, University of South Carolina
Certificate in Experiential Education, University of Florida
Associate Professor of Management
Priscilla Elsass teaches courses in business in society, leadership, effective organization, and management and behavioral principles. For more than 25 years, she has served in numerous academic and leadership roles at Clark, including associate provost and dean of graduate studies.
Professor Elsass is editor-in-chief of the Organizational Management Journal and has published in the Academy of Management Review, the Journal of Occupational Health Psychology, Human Relations, and others. She also serves on the board of directors for the Eastern Academy of Management.
Ph.D., The University of Connecticut
MBA, The University of Connecticut
MPS, Cornell University
B.S., Cornell University
Donna Gallo has been teaching in the School of Management at Clark University for 20 years, teaching courses in strategic management, international management, and real estate finance. She has more than 25 years of university teaching experience at both the graduate and undergraduate levels and spent 4.5 years as associate dean in the SOM.
In addition to teaching, Professor Gallo has the role of faculty mentor for teaching and classroom management. She has received her Master Teacher Certificate from Georgia State University’s J. Mack Robinson College of Business.
Her research has focused on the impacts of regulation and deregulation on competition in the financial services industry. Prior to her academic career, she spent 15 years working in the real estate development and construction industries.
Professor Gallo is on the board of directors of Middlesex Savings Bank, serving on the governance and audit committees of the Board.
Her community service includes serving as a director and trustee on several non-profit boards including Natick Visiting Nurse Association, Century Health Systems, Hearty Meals for All, and Bethany Hill Place.
Ph.D., Strategic Management, University of Massachusetts Amherst
MBA, Strategic Management and Finance, Boston College
B.S., Marketing, Bentley University
Mark Gefteas is an experienced senior leader, with more than 20 years of diverse digital marketing experience, providing strategic direction, comprehensive data analysis and creative problem solving. He is vice president of corporate development at CJ Affiliate, a Fortune 500 digital marketing company. He is currently teaching digital and social media marketing.
Gefteas is a frequent speaker at industry conferences on some of the most leading topics impacting the digital marketing industry, and he has written and published several industry publications. He has also provided strategic guidance for startups (VC and AI funded) through their go-to-market strategies.
MBA, Clark University
B.S., Business, Westfield State University
Laura M. Graves
Laura M. Graves teaches courses in organizational leadership. Her research interests include work motivation, work-life integration, corporate environmental sustainability, and managing diversity.
Professor Graves has served on the editorial board and as guest editor for the Academy of Management Journal and guest editor. She is coauthor of Women and Men in Management and has written a dozen book chapters.
Since 2007, Professor Graves has been an external collaborator for the World Leadership Survey Project, which provides information on trends in leadership such as what employees want in their leaders, trust and ethics in effective organizations, employee engagement and retention, gender differences, cultural differences, generational differences, and attitudes about work. She is a frequent guest on panels about motivation, work-life balance, sustainability, leadership, and issues in fairness and justice.
Ph.D., Social Psychology, University of Connecticut
M.A., Social Psychology, University of Connecticut
B.A., Psychology, College of William and Mary
A former Air Force officer, Thomas Herald has experience in leadership development, strategic planning, team building, small-business finance, sales, and marketing. He is currently teaching Financial Consulting Projects.
Herald is passionate about entrepreneurship. He is a perpetual collaborator, executive coach, and a chief problem-solver whose mission is to inspire, equip, and connect individuals and teams to seize opportunities, face challenges, and accelerate impact in their communities.
Throughout his career, Herald has followed a high-integrity path of servant-leadership, continually learning from the wisdom around him. He is a consistent, steady, big-picture strategic thinker, with a sharp, tactical focus that generates measurable results. He is also a thorough planner with a continuous improvement mindset and a process orientation that is based on facts and discernible metrics.
Herald thrives on establishing connections and enjoys building rapport with diverse constituencies to collaborate and achieve dynamic synergy that is based upon mutual trust. His passion is to empower others to become their very best.
MBA, Finance, University of West Florida
B.S., Biology, Indiana University Bloomington
David A. Jordan
David Jordan is president and CEO of Seven Hills Foundation, an integrated group of affiliated companies that form a network of integrated health and human services. Seven Hills Foundation operates in Massachusetts, Rhode Island, and in eight developing world nations. It employs over 4,600 professional staff with an operating budget of $290 million.
Jordan has more than 40 years of experience in healthcare and human services management, higher education, rehabilitation, and sustainable international development. He has taught at the School of Management since 2003 and is currently teaching Business in Society. His research and teaching have focused on strategic management; public policy and administration; healthcare administration; strategic marketing; and social entrepreneurship. In 2007, Clark University named Jordan its social entrepreneur-in-residence.
He also leads an international field experience for students interested in social change and social entrepreneurship on a global scale, which has included trips to Ghana, Guatemala, Bangladesh, Sierra Leone, Liberia, Kenya, Jamaica, Brazil, Haiti, and elsewhere. He is an avid proponent of advancing global citizenship education into the curricula of colleges and universities in the US and abroad as a means of engaging students with community and global issues.
In addition to his health & human services work and teaching at Clark University, Dr. Jordan travels extensively to developing nations fostering economic, social, and environmentally sustainable practices in under-resourced communities.
DHA, Health Administration, Medical University of South Carolina
MPA, Public Administration, Clark University
M.A., Special Education, Salve Regina University
Jennifer Mitchell has a passion for teaching and is currently teaching digital marketing analytics, both onsite and online. She is an award-winning digital strategist with experience in developing successful digital strategies leading to long-term business growth for global multichannel programs and projects.
Mitchell continues to actively work in the field of digital marketing across multiple industries, including tech, insurance, retail, and healthcare. She has spoken at several digital marketing and digital business conferences across the country, as well as served as a moderator of panels. Her experience spans from strategy development, e-commerce, search engine marketing, and social media which she has leveraged to advance brand image and consumer engagement.
Additional areas of expertise include: driving digital and social business programs from concept to completion; program measurement and analytics; project management; team leadership and collaboration; business consulting; and building strong relationships.
MBA, Business, Nichols College
Associate Professor of Practice
Thomas Murphy teaches courses in marketing and branding. His role as a professor of practice requires that he work with global corporations in the areas of sustainability marketing and branding and bring that experience into the courses he teaches. In this capacity, Professor Murphy consults to and advises global brands and corporations in the areas of branding strategy and sustainability marketing.
Prior to beginning his teaching career in 2010, he was the founder and president of Nautilus Decisions INC., a management decision consulting and software company. In that capacity, he worked with executive teams for global corporations and institutions to prioritize and improve their strategic investments in technology and marketing programs.
After receiving his MBA degree from the University of Rhode Island, he worked at Digital Equipment Corporation as a principal marketing strategy consultant to senior executives and business units across the corporation. He was also a speaker at various conferences on different management strategy topics.
MBA, University of Rhode Island
Will G. O’Brien
Professor of Practice
Will G. O’Brien is an experienced global business executive, change agent, entrepreneur, consultant, educator, and retired attorney. He is committed to developing current and future leaders to create shared value, reduce operating costs, and improve environmental impact. Currently, Professor O’Brien’s focus is on the integration of the United Nations Sustainable Development Goals (SDGs) into the School of Management’s curriculum, research and community outreach. He teaches classes in business ethics and law, corporate responsibility, and consulting.
He has 50 years experience in starting businesses, creating new organizations, and managing P&L responsibility for global operations resulting in consistently high financial performance. His additional professional experience includes marketing management for computer systems and services, technical support, project management, supply chain management for multi-vendor service delivery, management consulting, and a small law practice. Much of his career has been in leadership positions for worldwide organizations addressing strategic issues and advising executives from global companies in various industries.
After completing service as a U.S. Naval Officer in Vietnam in 1968, Professor O’Brien spent a year traveling around the world. At Honeywell Information Systems, he managed finance and administration at a large field sales office. In 1972, Will joined Digital Equipment Corporation (DEC), now part of Hewlett-Packard, and worked for the company for 25 years in various management and executive positions.
Upon retiring from DEC, Professor O’Brien worked as a consultant for Kana, Inc., where he was responsible for helping large national and global corporations implement internet technologies to improve customer responsiveness, reduce costs and increase productivity of their service operations. Since 2002, Will has been the vice president/treasurer for Nautilus Decisions, Inc., a small management consulting firm, with clients such as Avon, Campbell Soup, Gillette, L.L. Bean, TJX, and Welch’s. Academic institution clients have included American University in Bulgaria, Norwegian University of Science and Technology, and Worcester Polytechnic Institute.
After teaching management courses for five years, Will turned his focus to environmental sustainability and social responsibility. In 2007, he created an experiential learning course focused on sustainability consulting and later one on corporate social responsibility. The courses require students to secure client projects and prepare actionable plans for businesses, non-profits, and communities worldwide. Through both courses, students have created and delivered plans to over 400 organizations in support of community as well as sustainable development. Will is directly involved in planning a community development project addressing poverty alleviation in Nigeria and also a reading glass donation program, through the Stow Lions, for people in Malawi.
At Clark, Professor O’Brien has chaired the Principles of Responsible Education (PRME) Committee for several years and is currently a member of the Board of Trustees – Community Affairs and Social Responsibility Committee.
J.D., Law, Suffolk University
MBA, Marketing, University at Albany-SUNY
B.S., Mathematics, Le Moyne College
Diane T. L. Santoro
Diane T. L. Santoro has more than 30 years experience as a human resource practitioner and in management experience. She most recently served as chief human resource officer for Public Consulting Group (PCG), a Boston-based international consulting and operations management firm. Her areas of expertise include talent acquisition and retention; compensation management; training; employee relations; employment law; and the implementation and management of human resource systems and operations.
Prior to joining PCG, Santoro was the director of human resources at Harvard Medical School for a decade. She has worked both in the non-profit and for-profit sectors. She’s managed federally funded independent living centers as well as provided direct case management services to adults with disabilities and their families.
Santoro considers herself a “lifelong learner” and enjoys sharing her HR experience and expertise with others as an instructor in the Graduate School of Management.
M.S., Management, Lesley University
B.A. and BSW, Sociology and Social Work, Rhode Island College
Professor of Management
Jing Zhang has taught at Clark for nearly 20 years, with a focus on management information systems, database management, information systems analysis, and knowledge management. She is director of the Master of Science in Business Analytics program and also academic associate dean.
Professor Zhang co-edited the book Information, Models, and Sustainability: Policy Informatics In the Age Of Big Data and Open Government, and she has published research in and edited special issues of journals such as Government Information Quarterly, Information Polity, Information Technology and Management, and Management Research Review. Her awards include Clark’s Senior Faculty Fellowship Award.
Ph.D., Information Science, University at Albany-SUNY
M.S., Education Administration and Policy, University at Albany-SUNY
B.E., Mechanical Engineering, Beijing Jiaotong University